Shipping policy

Last updated: 15 October 2026

At Globoit, we aim to make shopping for your home, garden, and kitchen simple and convenient. Whether you are ordering a garden storage shed, a barbecue, or a kitchen appliance, we work to ensure your order is processed carefully and delivered to your address as smoothly as possible.

This Shipping Policy explains our shipping destinations, delivery timeframes, order processing procedures, and what to do if you experience a delivery issue.

1. Shipping Destinations

Globoit currently ships to addresses within the United Kingdom.

At this time, we do not offer standard delivery to destinations outside our UK shipping area.

Please ensure that your delivery address is complete and accurate when placing your order. Incorrect or incomplete addresses may cause delays or prevent successful delivery.

2. Shipping Costs

Shipping is always free.

We offer free standard shipping on eligible orders delivered within our UK shipping area. There are no standard shipping fees added at checkout for these orders.

The total price payable for your order will be displayed at checkout before you complete your purchase.

3. Shipping Method and Delivery Time

We currently offer the following delivery service:

Standard Shipping

  • Delivery timeframe: 3–5 business days.

  • Shipping cost: Free.

  • Delivery destination: United Kingdom.

Delivery estimates are calculated in business days and generally exclude weekends and public holidays.

The estimated timeframe is provided as a guide and is not a guaranteed delivery date unless expressly confirmed otherwise.

Certain products, particularly large garden storage sheds or bulky appliances, may require additional handling or special delivery arrangements. If this affects your order, we will provide relevant information where possible.

4. Order Processing Time

After you place an order, we begin processing it for fulfilment and dispatch.

Processing times may vary depending on product availability, order volume, payment verification, and other operational factors.

The estimated delivery timeframe of 3–5 business days refers to the standard delivery service. The actual arrival date may also depend on when your order is processed and dispatched.

If an unexpected issue affects the processing of your order, we will make reasonable efforts to communicate any important updates.

5. Order Confirmation

Once your order has been successfully placed, you should receive an order confirmation by email containing your purchase details.

Please check your confirmation carefully to ensure that the products and delivery address are correct.

If you do not receive an order confirmation, check your spam or junk folder before contacting our customer service team.

If you notice an error in your order details, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has entered processing or has been dispatched.

6. Dispatch and Tracking

Where tracking information is available for your shipment, it may be provided by email or through the relevant delivery service.

Tracking updates may take some time to appear after dispatch. The frequency and detail of tracking updates depend on the carrier handling your parcel.

If tracking information is unavailable or your tracking status has not changed for an extended period, please contact us so that we can help investigate.

7. Delivery Delays

Although we aim to meet our estimated delivery timeframe, delays may occasionally occur because of circumstances outside our reasonable control, including:

  • Adverse weather conditions.

  • Courier or transport disruptions.

  • Public holidays and periods of unusually high demand.

  • Incorrect or incomplete delivery information.

  • Operational or logistical issues.

  • Other unforeseen circumstances affecting transportation.

If your order has not arrived within the expected timeframe, please contact us with your order number. We will review the situation and provide assistance.

Nothing in this policy limits your statutory rights if a delivery is delayed or an order is not delivered as legally required.

8. Incorrect or Incomplete Delivery Addresses

Customers are responsible for providing accurate delivery details at checkout, including the recipient's name, street address, town or city, postcode, and any relevant delivery instructions.

If you discover an error after placing your order, contact us immediately at info@globoit.co.uk.

We will make reasonable efforts to update the address if the order has not yet been dispatched. However, once an order has been handed to the carrier, address changes may no longer be possible.

Additional delays may occur if a carrier cannot locate the delivery address or requires further information.

9. Missed Deliveries

If you are unavailable when a delivery is attempted, the carrier may follow its own procedures, which may include another delivery attempt, delivery to a designated safe place where permitted, or instructions for rearranging delivery or collection.

Please follow the information provided by the carrier and contact us if you need assistance resolving a delivery issue.

For large or bulky items, please ensure that any necessary access and delivery arrangements are considered in advance.

10. Damaged, Missing, or Incorrect Items

Please inspect your order upon arrival where reasonably possible.

If your order arrives damaged, contains an incorrect product, or appears to be missing an item, contact us as soon as possible.

To help us investigate, please provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs of any visible damage or incorrect items, where applicable.

  • Relevant packaging photographs, if available.

We will review your enquiry and explain the appropriate next steps. Depending on the circumstances, this may include a replacement, refund, or another remedy available under our policies and applicable law.

Please retain the packaging and affected items until we have advised you on how to proceed, where practical.

11. Lost or Undelivered Orders

If your order has not arrived within the expected delivery timeframe, please contact our customer service team.

We will review the available shipping information and, where appropriate, investigate the matter with the relevant delivery provider.

If an order is confirmed lost or has not been delivered as legally required, we will work with you to resolve the issue in accordance with applicable law.

A tracking status alone does not remove any delivery rights you may have as a consumer.

12. Returns and Return Shipping

Globoit accepts eligible returns within 30 days of receiving your order, subject to our Return and Refund Policy and applicable law.

  • Return shipping is free for authorised eligible returns.

  • No restocking fees apply.

  • We do not designate products as final sale items under our standard return policy.

Please contact us before returning an item so we can provide the correct instructions.

For large items, including garden storage sheds and certain appliances, please contact us before dismantling, repackaging, or arranging transportation.

For full details, please review our Return and Refund Policy on our website.

13. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our delivery arrangements, services, or legal requirements.

Any revised version will be published on this page with an updated revision date.

We encourage customers to review this page periodically for the latest information.

14. Contact Information

If you have any questions about shipping, delivery estimates, order tracking, or a delivery issue, please contact us using the details below.

Globoit

Website: https://globoit.co.uk

Email: info@globoit.co.uk

Phone: +44 (776) 187 42 09

Address: 79 Tame Rd, Tipton, DY4 7HU, United Kingdom

We appreciate your trust in Globoit and will do our best to make your delivery experience straightforward and reliable.