Refund policy

Last updated: 15 October 2026

At Globoit, we want you to feel confident when shopping with us. Whether you are purchasing garden storage sheds, outdoor cooking equipment, kitchen appliances, or other home and garden essentials, we aim to make your shopping experience straightforward and reliable.

If you are not completely satisfied with your purchase, our return and refund policy explains how to return eligible items and receive a refund.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item should be in its original condition, unused where appropriate, and returned with its original packaging, accessories, manuals, and any other items supplied with the product.

Certain products may need to be inspected before a return can be approved. If an item has been assembled, installed, or used, please contact us before sending it back so we can advise you on the appropriate return procedure.

If 30 days have passed since you received your order, please contact us to discuss your circumstances. Returns requested outside the standard return period may not qualify under this policy, although your statutory rights remain unaffected.

2. How to Request a Return

To initiate a return, please contact our customer service team using the details below:

Email: info@globoit.co.uk
Phone: +44 (776) 187 42 09
Address: 79 Tame Rd, Tipton, DY4 7HU, United Kingdom

Please include the following information in your request:

  • Your order number.

  • The name of the product you wish to return.

  • The reason for the return.

  • Photographs of the item, if it arrived damaged, defective, or incorrect.

Our team will review your request and provide instructions for returning the item. Please wait for our return instructions before dispatching your parcel to ensure it is sent to the correct location.

3. Return Shipping Costs

Return shipping is free for eligible returns. Globoit does not charge customers for return shipping when following our authorised return procedure.

We will provide instructions on how to arrange the return and, where applicable, how to obtain a return shipping label.

Please do not arrange a return shipment independently before contacting us, as this may result in unnecessary costs or delivery complications.

Our policy does not include restocking fees. You will not be charged a restocking fee for an approved return.

4. Conditions for Returned Items

To help us process your return efficiently, please follow these guidelines:

  • Return the correct item associated with your order.

  • Include all supplied accessories, components, manuals, and other items where applicable.

  • Package the product securely to minimise the risk of damage during transit.

  • Include the return authorisation details provided by our customer service team, if applicable.

  • For large products, such as garden sheds or bulky appliances, contact us before arranging collection or dismantling the item.

If a product arrives damaged, defective, incomplete, or different from the item ordered, please contact us as soon as possible. We will assess the issue and explain the available options.

Nothing in these conditions limits your statutory rights regarding faulty, misdescribed, or otherwise non-conforming goods.

5. Damaged, Defective, or Incorrect Items

We take care to ensure that orders are handled appropriately. However, if your order arrives damaged, defective, or incorrect, please contact us at info@globoit.co.uk.

To help us resolve the issue, please provide:

  • Your order number.

  • A description of the problem.

  • Clear photographs showing the damage, defect, or incorrect item, where possible.

  • Photographs of the packaging if it was damaged during delivery.

Our customer service team will review the information and advise you on the next steps. Depending on the circumstances and your legal rights, the available resolution may include a replacement, repair, refund, or another appropriate remedy.

You will not be required to pay return shipping costs for an eligible return involving a damaged, defective, or incorrectly supplied item.

6. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at info@globoit.co.uk.

If your order has not yet been dispatched, we will make reasonable efforts to cancel it before shipment. Once an order has been dispatched, cancellation may no longer be possible, and you may need to follow the applicable return procedure.

Under UK consumer law, eligible online purchases generally carry a statutory cancellation period of 14 days from the day after you receive the goods. Certain exceptions apply. Where applicable, we will respect your statutory cancellation rights, which are separate from our voluntary 30-day return policy.

To exercise a statutory cancellation right, please contact us with your order details and a clear statement that you wish to cancel the purchase.

7. Refund Eligibility

Once your returned item has been received and assessed, we will notify you of the outcome.

If your refund is approved, it will generally be issued to the original payment method used for the purchase, unless another method is agreed where legally permitted.

Refunds may include the applicable amount paid for the returned product and any standard outbound delivery charges that must be refunded under applicable law. Since Globoit offers free standard shipping, no standard shipping charge is normally paid on eligible orders.

Where only part of an order is returned, the refund will be calculated according to the items returned and any applicable legal requirements.

There are no restocking fees for approved returns.

8. Refund Processing Time

We aim to process approved refunds promptly.

Once a refund has been authorised, please allow up to 14 days for the refund to be processed. The time it takes for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

Where UK consumer law requires a refund to be made within a shorter period, the applicable statutory deadline will take precedence.

If you have not received your refund after the applicable processing period, please contact us at info@globoit.co.uk with your order number so that we can investigate.

9. Exchanges and Replacements

If you would prefer a replacement rather than a refund, please contact our customer service team.

Exchanges and replacements are subject to product availability and the nature of the issue. Where an item is faulty, damaged, or incorrectly supplied, we will explain the available remedies in accordance with your statutory rights.

If you wish to exchange an item simply because you have changed your mind, please contact us first to confirm the available options.

10. Large and Bulky Items

Some products sold by Globoit, including metal garden storage sheds, barbecues, ovens, and multi-cookers, may require special handling when returned.

For larger items, please contact us before dismantling, packaging, or arranging transportation. We will provide guidance on the appropriate return arrangements.

Where collection is required for an eligible return, we will explain the arrangements and any necessary preparation. Return shipping for authorised eligible returns remains free.

Please retain any delivery packaging until you are satisfied that the product is in good condition, where practical.

11. Items Not Eligible for Return

Globoit does not designate products as final sale items under this policy. However, a return may be subject to applicable legal exceptions, including certain goods that are exempt from cancellation rights under UK law.

Examples may include:

  • Goods made to the consumer's specifications or clearly personalised.

  • Sealed goods that are not suitable for return for health protection or hygiene reasons, where the seal has been broken.

  • Goods that are inseparably mixed with other items after delivery, where the law provides an applicable exception.

These exceptions apply only where legally relevant. They do not remove any statutory rights you may have in relation to faulty, damaged, or misdescribed goods.

12. Your Statutory Rights

This policy operates alongside your rights under applicable UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Depending on the circumstances, your legal rights may include the right to cancel an eligible online purchase within the statutory cancellation period, as well as remedies for goods that are faulty, not as described, or not fit for purpose.

Nothing in this policy is intended to exclude, restrict, or replace any consumer rights that cannot legally be excluded or restricted.

13. Contact Us

If you have questions about returns, refunds, exchanges, or cancellations, our customer service team is available to assist you.

Globoit
Website: https://globoit.co.uk
Email: info@globoit.co.uk
Phone: +44 (776) 187 42 09
Address: 79 Tame Rd, Tipton, DY4 7HU, United Kingdom

We are committed to handling return and refund requests fairly and providing clear guidance throughout the process.

Thank you for shopping with Globoit.