Privacy policy

Last updated: 15 October 2026

Globoit operates the website https://globoit.co.uk and is committed to respecting your privacy and protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, make a purchase, contact our customer service team, or otherwise interact with us.

Please read this policy carefully to understand how your personal information is handled.

1. Who We Are

Globoit operates an online store offering products for the home, garden, outdoor cooking, and kitchen, including garden storage sheds, barbecues, ovens, and kitchen appliances.

Our contact details are:

Business name: Globoit
Website: https://globoit.co.uk
Address: 79 Tame Rd, Tipton, DY4 7HU, United Kingdom
Email: info@globoit.co.uk
Phone: +44 (776) 187 42 09

For the purposes of applicable data protection legislation, Globoit is responsible for handling your personal information in connection with our website and services, subject to the arrangements applicable to our business.

2. Personal Information We Collect

We may collect different categories of personal information depending on how you interact with our website.

Information You Provide Directly

When you place an order, create an account, complete a form, or contact us, we may collect:

  • Full name.

  • Billing address and delivery address.

  • Email address.

  • Telephone number.

  • Order details and purchase history.

  • Information you provide when contacting customer support.

  • Information you submit when requesting a return, refund, exchange, or replacement.

Please do not include unnecessary sensitive personal information in messages sent to us.

Payment Information

When you make a purchase, payment information is processed through the payment methods and payment service providers made available at checkout.

We may receive limited payment-related information, such as payment status, transaction references, and billing details necessary to manage your order. Your complete payment card details are generally handled by the relevant payment provider rather than stored directly by us, subject to the provider's systems and the payment method used.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

  • IP address.

  • Browser type and version.

  • Device type and operating system.

  • Time zone and general location information inferred from technical data.

  • Pages visited, links clicked, and interactions with our website.

  • Referring websites and information about how you arrived at our store.

  • Website performance, diagnostic, and security information.

Cookies and Similar Technologies

We may use cookies, pixels, tags, and similar technologies to operate our website, remember preferences, maintain shopping carts, measure website performance, and support marketing activities where permitted.

For further information, please refer to the Cookies section below.

3. How We Use Your Personal Information

We use personal information for legitimate business purposes, including:

  • Order processing: To confirm, process, fulfil, ship, and manage your purchases.

  • Delivery: To provide shipping details to relevant delivery and logistics providers.

  • Customer service: To respond to questions and assist with orders, returns, refunds, and complaints.

  • Payments: To facilitate payments, verify transactions, and help prevent fraudulent activity.

  • Account management: To manage customer accounts and preferences, where applicable.

  • Website operations: To maintain, improve, and troubleshoot our website and services.

  • Security: To detect suspicious activity, protect our business, and safeguard customers.

  • Marketing: To send promotional communications where permitted by law and, where required, with your consent.

  • Analytics: To understand how visitors use our website and improve the shopping experience.

  • Legal compliance: To comply with applicable laws, regulations, tax requirements, and lawful requests from authorities.

  • Dispute resolution: To investigate complaints, manage chargebacks, and enforce our legal rights where appropriate.

We will only use your personal information where we have an appropriate legal basis for doing so.

4. Legal Bases for Processing

Depending on the circumstances and applicable law, we may process your personal information on one or more of the following legal bases:

Contractual necessity: Processing information required to fulfil your order, arrange delivery, provide customer support, or perform our obligations under a contract with you.

Legal obligations: Processing information necessary to comply with legal, accounting, tax, consumer protection, or regulatory requirements.

Legitimate interests: Processing information for purposes such as website security, fraud prevention, service improvement, and business administration, provided those interests do not override your rights and freedoms.

Consent: Processing information where you have given consent, such as for certain non-essential cookies or marketing activities where consent is required.

Legal claims: Processing information where necessary to establish, exercise, or defend legal claims.

Where processing relies on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

5. How We Share Your Information

We do not sell your personal information to third parties in exchange for money. We may share relevant information with trusted service providers where necessary to operate our store and provide our services.

These parties may include:

  • Shopify: Our e-commerce platform provider, which supports the operation of our online store and related services.

  • Payment processors: Providers that securely process payments and help verify transactions.

  • Shipping and delivery companies: Providers that receive the information necessary to deliver your purchases.

  • Technology and hosting providers: Companies that help maintain our website, systems, and infrastructure.

  • Analytics providers: Services that help us understand website traffic and performance.

  • Marketing providers: Services that help manage communications and advertising where permitted.

  • Customer support providers: Services that help us respond to enquiries and manage customer requests.

  • Professional advisers: Lawyers, accountants, auditors, and other advisers where reasonably necessary.

  • Authorities and legal parties: Government agencies, regulators, courts, or law enforcement where required or permitted by law.

We aim to share only the information reasonably necessary for the relevant purpose.

Third-party service providers may process information under their own privacy policies and contractual obligations.

6. Shopify and E-Commerce Services

Our store is hosted on Shopify, which provides the e-commerce infrastructure used to display products, manage shopping carts, process orders, and support related services.

Information submitted through our store may be processed by Shopify and its relevant service providers to support these functions, maintain security, and provide the services we use.

Shopify may process personal information in accordance with its own privacy practices and applicable contractual arrangements.

For further information about Shopify's privacy practices, please consult Shopify's official privacy information at:

https://www.shopify.com/legal/privacy

7. Cookies and Tracking Technologies

Cookies are small files stored on your device when you visit a website. Similar technologies may collect information about website interactions.

We may use the following categories of cookies and technologies:

Essential cookies: Necessary for website functions such as checkout, shopping carts, security, and remembering certain settings.

Functional cookies: Help remember preferences and improve website usability.

Analytics cookies: Help us understand visitor activity, traffic patterns, and website performance.

Advertising cookies: May be used to measure advertising effectiveness, understand campaign performance, or deliver more relevant advertising where permitted.

Where required by applicable law, we will request your consent before using non-essential cookies or similar technologies. You can manage your preferences through any cookie controls made available on our website and through your browser settings.

Disabling certain cookies may affect the functionality of some website features.

8. Marketing Communications

We may send you promotional emails or other marketing communications where permitted by applicable law.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the message or by contacting us at info@globoit.co.uk.

Unsubscribing from promotional communications will not prevent us from sending necessary non-marketing messages, such as order confirmations, delivery updates, refund notifications, or important information about your purchases.

We will respect applicable consent and opt-out requirements for electronic marketing.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, resolving disputes, maintaining business records, and meeting legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

For example:

  • Order and transaction records may be retained for accounting, tax, and legal compliance.

  • Customer support communications may be retained for service quality, dispute resolution, and recordkeeping.

  • Technical and analytics information may be retained according to the settings and retention practices of the relevant systems.

  • Marketing information may be retained until you withdraw consent or object, where applicable, subject to any necessary suppression records.

When personal information is no longer required, we will take reasonable steps to delete it or anonymise it, subject to applicable legal requirements.

10. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

These measures may include access controls, security procedures, the use of service providers with appropriate safeguards, and secure handling of customer information.

However, no method of transmission over the internet or electronic storage is completely secure. We therefore cannot guarantee absolute security.

You should also take reasonable steps to protect your own information, including using secure devices and avoiding the disclosure of sensitive information through unsecured communications.

11. International Data Transfers

Some of our service providers may process personal information outside the United Kingdom, depending on the services used and their operating locations.

Where personal information is transferred internationally, we will take steps required by applicable data protection law to ensure that appropriate safeguards are in place.

These safeguards may include transfers to countries recognised as providing adequate protection or the use of approved contractual protections and other lawful transfer mechanisms, where applicable.

12. Your Privacy Rights

Depending on your location and the circumstances of the processing, you may have rights under applicable data protection law, including the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Rectification: Request correction of inaccurate or incomplete information.

  • Erasure: Request deletion of personal information in certain circumstances.

  • Restriction: Request that we limit the processing of your information in certain circumstances.

  • Data portability: Request a copy of certain information in a structured, commonly used, machine-readable format.

  • Objection: Object to certain processing activities, including direct marketing.

  • Withdraw consent: Withdraw consent where processing is based on consent.

  • Complain: Raise a concern with the relevant data protection authority.

These rights are subject to applicable legal conditions and exceptions. We may need to verify your identity before responding to a request.

To exercise your rights, contact us at info@globoit.co.uk. We will respond within the time limits required by applicable law.

You will not be discriminated against for exercising applicable privacy rights.

13. Children's Privacy

Our website is intended for a general shopping audience and is not designed to knowingly collect personal information directly from children in circumstances where parental consent is required.

If you believe a child has provided personal information to us inappropriately, please contact info@globoit.co.uk. We will review the request and take appropriate steps where required by law.

14. Third-Party Websites

Our website may contain links to third-party websites, payment services, social media platforms, or other external resources.

We are not responsible for the privacy practices, content, or security of websites operated by third parties. If you follow an external link, we encourage you to review the privacy policy of the relevant website before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or legal requirements.

Any revised version will be published on this page with an updated revision date. Changes will take effect when the revised policy is published unless otherwise stated.

We encourage you to review this page periodically to stay informed about how we handle personal information.

16. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or would like further information about how we handle personal information, please contact us.

Globoit

Website: https://globoit.co.uk

Email: info@globoit.co.uk

Phone: +44 (776) 187 42 09

Address: 79 Tame Rd, Tipton, DY4 7HU, United Kingdom

We will review your enquiry and respond as soon as reasonably possible, in accordance with applicable legal requirements.